CARING & COMPASSIONATE CUSTOMER FOCUSED PROFESSIONAL NEEDED TO JOIN OUR OUTSTANDING TEAM!

LOCATION: Various

SCOPE:

The Office Manager oversees the delivery of our trusted brand of service, the Lifestyle Lift patient experience, and the efficient operations of daily business activities.  The Office Manager puts ourpatients experience, safety and concerns above all else.  The Office Manager is responsible for the performance of each office employee, and is both empowered to and accountable for setting expectations and developing employees in their dual roles of building patient and doctor satisfaction.  

ESSENTIAL JOB FUNCTIONS:

• Oversees and supports day-to-day office activities to include:  delivering the Lifestyle Lift patient experience, efficiencies of office operations and resolving employee matters.   
• Models corporate values and “do whatever it takes” approach to achieve and uphold the Lifestyle Lift Pledge without compromising medical care or patient experience.
• Champions action plans for achieving corporate goals.  Communicates with physicians, supporting functions, and office employees through regular discussions, meetings and visuals.
• Resolves issues in a real-time environment. 
• Develops relationship with Doctors; proactively addresses their needs and manages office operations to their expectations in line with organizational practices.
• Directs and coaches employees in methods of increasing doctor satisfaction, including proper advance preparation of patient care areas, medical records, and proactive anticipation of doctor needs.
• Demonstrates flexibility and creativity in the operation of the office and interactions among doctors, patients and employees, while operating facilities in a fiscally responsible manner.
• Constantly assess patient flow, wait times, and schedules.  Takes action to resolve delays and maximize patient comfort. 
• Engages in regular performance management activities to include selection, coaching, cross-training, evaluating performance, etc.  May develop relationship within the community to establish a Lifestyle Lift presence for hiring purposes. 
• Oversees surgical technicians schedules and activities. 
• Ensures adherence to compliance with company policies and procedures.
• Facilitates and assures top quality communication among patients, doctors and employees.
• Assures that the office’s physical facilities are properly maintained and in excellent condition at all times for patients and doctors.  Builds working relationship with Property Management
• Manages vendor relationships as necessary.
• Creates and maintains work, vacation and leave schedules for office employees.  Accountable for overtime hours.
• Communicates with colleagues in roles of similar responsibility to exchanges ideas, troubleshoot and learn best practices.
• Audits office practices, documentation, and processes to assure adherence to company policies and procedures, including but not limited to:  auditing patient charts, monitoring interactions with Patients, quality-controlling various Accounting reports, etc
• Performs administrative tasks required by the business, e.g.  bank deposits, processes invoices, reports, etc.
• Acts with integrity to maintain patient confidentiality and maximize doctor and patient satisfaction.
• Assures that patients and physicians are treated with appropriate respect at all times by all employees, vendors and visitors.
• Performs related duties and activities as requested.

DESIRED QUALIFICATIONS:

Knowledge, Skills & Abilities

• Possesses exemplary communication skills and dedication to patient, doctor and employee satisfaction.
• Ability to synthesize office goals and align with key business metrics.
• Experienced in all facets of performance management.  Ability to engage in formal and informal performance management activities with employees.
• Ability to manage doctors and patients expectations.
• Ability to forecast, plan and look ahead and communicate plans to individuals at all levels of the organization.
• Ability to discern when to make decisions in a real-time environment vs. when to escalate
• Ability to filter information and determine appropriate action
• Keen attention to detail and strong organization skills required
• Exercises sound decision making
• Commitment to ethical conduct and doing what it takes to ensure efficient office operation
• Presents a professional manner and appearance
  

Education & Experience

• Bachelors degree (preferred) or equivalent work experience
• 10+ years progressive management experience preferred