SCOPE

LSJ Marketing, representing Lifestyle Lift, featured on NBC, ABC, CBS and FOX News, has an excellent opportunity for a Call Center Supervisor with the right combination of skills and experience.  Exceptional customer service skills and a motivating, positive attitude is a MUST for all who apply!

The right candidate will have strong Call Center leadership experience, including Call Center analytics. We offer an excellent compensation plan that includes high salary and great benefits; including medical, dental and 401k.

DUTIES

Provide coaching and counseling to Representatives
Manage 15 to 20 Representatives
Conduct interviews with eligible Representatives candidates
Responsible for scheduling agents—7 day/week schedule
Forecast call volumes
Prepare/complete, maintain reports for management
Other duties as assigned by management

REQUIRED

Bachelor’s degree preferred
2 – 5 years experience in Call Center management required
Experience with Call Center Analytics
The ability to work nights and weekends
Prior hiring experience
Ability to multi-task and meet deadlines
Ability to communicate effectively both verbally and written, and lead with both energy and enthusiasm